Ash Rescue

Kudos to Celebrity Cruises

The brand new Celebrity Eclipse has been put into service to rescue vacationers stranded in Spain. In lieu of the originally scheduled inaugural activities, Celebrity is sending the Eclipse to Bilbao – not too bad of a place to be stranded in – to bring approximately 2000 strandees back to Southampton. The Eclipse just launched a few days ago and certainly a rescue mission wasn’t on the schedule for the inauguration celebration. This gesture not only assists with the havoc caused by the volcanic eruption, but also says much about Celebrity’s priorities. Certainly, this gesture reaches more of an audience than a by-invitation-only celebration would.

The volcanic eruption and its effect on travel is another example of why travelers should consider insurance.

This is the message Celebrity has for its guests who are affected by the ash:

Guests Who Purchased Air through Royal Caribbean, Celebrity or Azamara

Those guests traveling on cruises departing April 17, 18 or 19, who were unable to travel to the ship due to airport closures, and who purchased air arrangements through Royal Caribbean, Celebrity or Azamara, will be provided a refund of their air fare and a 100 percent Future Cruise Certificate in the amount of the cruise fare paid.

Guests Who Purchased Air Independently

Guests who have purchased their own air travel are asked to contact their airlines directly for assistance. For these guests, our normal cancellation policy applies. If cruise-only guests are unable to sail, we recommend they contact their travel coverage provider for additional information.

We will continue to provide regular updates of cruises that may be affected.

Sail Away